Before You Can Make Change, You Must Know the Things You Cannot Change Let’s take a quick detour from Salesforce and focus on a particular dimension of Legacy 2.0 that I call, “Naming Your Sacred Cows.” With the idea that Salesforce can be an asset to avoiding Legacy...
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Implementing Salesforce? Make Innovation a Success Metric.
Everybody loves Salesforce—at least that’s the way it feels. Salesforce and its reliable nonprofit fundraising derivates offer tremendous customization, mobile-readiness, and automation capabilities, just to name a few of its best-known, distinguishing features. In my...
Read moreCould Salesforce be the Answer to Legacy 2.0?
One of the most common risks in an enterprise CRM system implementation is “Legacy System 2.0,” or “Legacy 2.0” for short. This is such an important topic that I’ve been writing about it for years. Legacy 2.0 is a term I coined to describe the almost universal...
Read moreRethinking “Mission” Critical
What is “Mission” Critical? Can you name a software solution for your nonprofit that you could honestly live without? It’s a popular question for your smartphone or laptop– could you live without it? Sure, but start thinking of all of the things you’d have...
Read moreCloud-based Solutions: Separating Fact from Fiction
Over the years, I’ve heard from a number of nonprofit clients expressing their desire to move to The Cloud to take advantage of Software/Platform-as-a-Service (Saas/PaaS) offerings. While these technologies are being marketed as the hip new thing, the concepts...
Read moreGo-Live is the Middle of the Race
I’ve always been a fan of the explanatory power of metaphors and similes, especially sports metaphors. “Crossing the finish line,” “Being a good team member,” “Handing off the ball” all make complicated things clearer (for me...
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